Refund Policy

1. Overview

At Adya Odia Academy, we want you to be satisfied with your learning experience. This Refund Policy explains when refunds may be requested for course purchases, subscriptions, and related fees paid through our Platform. This policy should be read together with our Terms of Service.

2. Eligibility for Refunds

You may be eligible for a refund if all of the following conditions are met:

• Your refund request is submitted within 7 calendar days of the original purchase date.
• You have accessed less than 20% of the purchased course content (videos, lessons, or downloadable materials).
• The purchase was made directly through our Platform (not through a third-party reseller unless we authorize otherwise).
• Your account is in good standing and not suspended for policy violations.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• More than 7 days have passed since purchase, or more than 20% of course content has been accessed.
• Downloadable resources, notes, or materials have been substantially downloaded or shared.
• Subscription periods that have already been used or auto-renewed without a timely cancellation request.
• Free trials, promotional or complimentary access, or fees explicitly marked as non-refundable at checkout.
• Termination of your account due to violation of our Terms of Service (including content piracy or credential sharing).
• Third-party payment fees or currency conversion charges levied by banks or payment providers.

4. Subscriptions & Cancellations

Subscription plans may renew automatically at the end of each billing cycle. You can cancel renewal through your account settings before the next billing date. Cancellation stops future charges but does not entitle you to a prorated refund for the current billing period unless required by law or explicitly stated at purchase.

5. How to Request a Refund

1. Log in to your student dashboard on Adya Odia Academy.
2. Navigate to your enrollment or billing history and note your order/transaction ID.
3. Contact our support team with your registered email, course name, purchase date, and reason for the request.
4. We will review your request within 3–5 business days and notify you of the decision by email.

6. Refund Processing Time

Approved refunds are initiated to your original payment method via Razorpay. Depending on your bank or UPI provider, credited amounts typically appear within 7–14 business days after approval. Adya Odia Academy is not responsible for delays caused by payment networks or financial institutions.

7. Partial Refunds & Discretion

In exceptional circumstances (e.g., technical failure preventing access, duplicate charges, or course cancellation by us), we may issue a full or partial refund at our sole discretion even if standard eligibility criteria are not fully met.

8. Chargebacks

If you initiate a chargeback or payment dispute with your bank without contacting us first, we may suspend your account pending resolution. We encourage you to reach out to support so we can address concerns promptly.

9. Policy Changes

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated policy is published. The date shown at the top of this page indicates the latest revision.

10. Contact

For refund inquiries, contact Adya Odia Academy support through your dashboard or the contact information on our About page. Please include your transaction details to help us assist you faster.